Refund and Returns Policy
We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns and Refunds
- Since our products are custom-made to order, we do not accept returns or exchanges for reasons such as buyer’s remorse or incorrect sizes ordered.
- Refunds or replacements are only issued for items that are defective, damaged, or significantly misprinted.
2. Conditions for Refunds and Replacements
- To be eligible for a refund or replacement, you must contact us within 14 days of receiving the item.
- Please provide a detailed description of the issue and include photos of the defective, damaged, or incorrect item.
- Refunds and replacements will be issued at our discretion after reviewing the provided information.
3. Non-Refundable Items
- We do not offer refunds or replacements for items that do not meet your expectations due to incorrect size, design, or color choices made at the time of purchase.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for refund.
4. How to Request a Refund or Replacement
- Contact us via email with your order number, details of the issue, and photos of the product.
- Our team will review your request and respond within 2-3 business days with further instructions.
5. Refund Process
- Once your request is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
- For replacements, production and shipping timelines will follow the usual processing times.
6. Shipping Costs
- Refunds for shipping costs are not available unless the return is due to our error (defective or incorrect item).
- You are responsible for covering the shipping costs for returning items, unless otherwise agreed upon.
7. Contact Us
- For any questions or concerns about our refund and returns policy, please contact us at http://azapparelstore.com/contact-us/
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